Policies

Gift Cards

Your SAAB Salon Spa gift card is not redeemable for cash and cannot be used to purchase additional SAAB Salon Spa Gift Cards. SAAB Salon Spa is not responsible for lost or stolen gift cards. To report a lost or stolen gift card, please contact SAAB Salon Spa by telephone at 613-235-7222. Replacement cards will be issued after SAAB Salon Spa verifies that the lost or stolen card has not been redeemed and you present your original purchase receipt.

Gift cards are not for resale. Void where prohibited or restricted by law. The use of this gift card is governed by the laws of Ontario.

Returns and Refunds

No return or refunds for online purchases but each purchase can be exchanged for anything of equal value of the purchase, also applicable to bundled purchases such as Spa Packages.

Spa Environment

Our spa is a place of peace and tranquility, designed to provide a relaxing experience. As such, please ensure that cell phones and other electronic devices are turned off. Please maintain quiet conversations and refrain from bringing children into the spa area.

Salon Spa Etiquette

Should you need to cancel or reschedule your reservation, please provide 24 hours notice. Cancellations made with less than 24 hours notice are subject to the full service fee. Late arrival may result in customizing your service to fit the remaining appointment time (full service fee will apply).

A valid credit card is required to reserve three or more consecutive spa services.

Late arrival may result in customizing your service to fit the remaining appointment time (full service fee will apply).

To ensure a timely service to all of our guests, please arrive fifteen minutes prior to your appointment to allow for check-in procedures.

Currency

All prices are in CDN (Canadian) dollars.

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